Terms and Conditions – MyCheapRemovals Ltd.

These conditions set out the terms of the contract between MyCheapRemovals Ltd – the Removal Company and YOU – the customer. The Terms & Conditions explain your rights, obligations and responsibilities and those of the Our Removal Company.

1. Quotations

1.1 Our Quotations include:

• ferry fees
• customs fees, excluding any fees associated with the import or export of commercial goods
• fuel for the whole transport
• the first hour of the driver’s assistance with loading and unloading
• standard Goods in Transit Insurance (up to 20,000 GBP per van)
• fees and charges (including fines) caused by our negligence
• delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work
• British 20% VAT

1.2 Quotations do not include:

• packing service
• extra hours of our driver’s assistance with loading and unloading (you will be charged 20 GBP per hour – payable in cash, directly to the driver)
• extra Insurance

1.3 Amendments to the quote

We reserve the right to amend the quote or make additional charges if any of the following have not been taken into account when preparing the quotation:

• increase of the costs as a result of currency fluctuations or changes in taxation or freight charges beyond our control
• lack of access, inadequate access or unsuitable approach for our vehicles to the collection or delivery point
• any parking, parking contraventions or other fees or charges that we have to incur and pay in order to carry out the services you require
• the excess time of our driver’s help with loading and unloading. Every additional hour costs 20 GBP – payable in cash directly to the driver.

1.4 Work excluded from our quotations

Unless previously agreed in writing we will not:

• provide more than one driver to help with loading and unloading
• provide packing materials
• dismantle fixtures or fittings
• disconnect or reconnect appliances, fittings or equipment
• remove or lay fitted floor coverings
• take down or re-hang curtains, blinds or other window coverings
• move night storage heaters unless they are dismantled
• move any item or items which our driver reasonably believes that they cannot move safely or the removal of which may damage the item(s) in question or its surroundings.

2. Booking and Payment of Service Charges

To request your quote go to www.mycheapremovals.co.uk, insert the collection and destination place, choose the estimated volume of your load and time of your move, and click the button EMAIL ME QUOTE.

Email with quotes for each volume will be send to you immediately after your request.

Please note that there are some differences between different volume options!

In part-load options (5m3, 10m3 and 15m3) you will share the van with other customers. With 5 and 10 cubic metres options we need a three-day window for collection. Bigger options (15m3, 20m3, 30m3) enable you to choose the exact date and time for collection. The 20m3 and 30m3 options are dedicated, so the van will be for your exclusive use. Once a dedicated van is loaded, it goes straight to the delivery address.

2.1 Booking and deposit payment

To book your move, please check your email with MyCheapRemovals quotes and click BOOK NOW next to the option you require. Please take into account the weight limitations for each volume.

After that, the website will guide you through the booking process, at the end of which you will be asked to pay the 10% deposit.

The booking deposit payments must be made at the time of booking, we accept online card payments.

If during the booking process, you change the preferred date and provide us with less than 5 days’ notice, we may need to adjust the date after consultation or cancel the service without refunding the deposit.

2.2 Remaining balance payment

Unless otherwise agreed in writing, full payment is required prior to unloading the goods on the destination address.

There are two ways of paying the balance.

1. You can pay the remaining balance in cash to our driver BEFORE unloading.
2. You can also pay the balance to our bank account, and send us a paying-in slip BEFORE unloading.

Please decide on the method of payment before collection.

We accept two currencies: Pounds Sterling and Euros.

We reserve the right to postpone unloading if the Remaining Balance for the agreed service is not paid before unloading.

3. Customer’s responsibility

It is your sole responsibility to:

• establish the total volume and weight of all of the goods you would like to move, select a suitable size option for your move and book the service
• complete the “Inventory list” (Goods in Transit Insurance) with the list of your goods and send it to us at least ONE DAY BEFORE the collection date. Insurance claims cannot be considered without an inventory
• obtain at your expense, all documents, permits, permissions, and licences necessary for the removal to be completed
• source and complete all the necessary paperwork for your move to Switzerland or Norway; you must also provide this paperwork to the driver
• be present or represented throughout the collection and delivery of the removal, and to provide adequate manpower to ensure loading and unloading, as agreed with your move coordinator
• prepare adequately and stabilise all appliances or electronic equipment before their removal
• pack fragile items into cardboard boxes and wrap them in suitable protective packaging materials
• Securely pack and protect glass items, including but not limited to, glassware, picture frames, and mirrors, using appropriate packaging materials to prevent damage during the move. This includes the use of bubble wrap, packing paper, and sturdy boxes specifically designed for glass items to ensure they are adequately protected against shocks, vibrations, and pressure changes.
• take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error
• provide us with a correct and up-to-date contact address and telephone number during the removal transit
• other than because of our negligence or breach of contact, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities,
• Acknowledge and agree that for logistical efficiency or operational necessity, we reserve the right to transfer your goods to a different vehicle during transit. This may be necessary to optimize route planning, accommodate unforeseen circumstances, or comply with local regulations and requirements. We assure you that any such transfers will be conducted with the utmost care and professionalism, ensuring the safety and security of your goods throughout the relocation process.

4. Excluded Property

The following items are specifically excluded from this contract and will not be removed:

• jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind
• potentially dangerous, damaging or explosive items
• goods likely to encourage vermin or other pests or to cause infection
• refrigerated or frozen food or drink
• any animals and their cages or tanks including pets, birds or fish
• cars, boats and caravans
• furs, perfumery, food items, perishable goods or any kind of explosives.

If you submit such goods without our knowledge, we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents. You will therefore indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. 

5. Overloaded Vehicles

We are required by European law when transporting goods across the EU, Switzerland and Norway not to exceed the van’s weight allowed on the roads (this includes the weight of the van itself AND the goods being transported by the van). Should the driver at the time of loading believe the allowed weight limit has been reached, he/she will request you stop loading more items into the van.

You may disagree with the driver and choose to load more items into the van. Should this be the case you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties and we will not be liable for any loss or damage to your items.

If, at the time of loading, the addition of more items necessitates the use of an additional van due to weight constraints, it is the responsibility of the customer to bear all associated costs for the additional vehicle. This includes but is not limited to, rental charges, extra labour, and any other related expenses

If the van is overloaded it is the customer’s responsibility to pay the fine for the exceeded weight restriction.

6. Ownership of the goods

By entering into this contract you confirm to us that:

• the Goods are your own property; or that you have the authority of the owner of the property to make this contract in respect of the Goods
• You will be responsible for paying for any claim for damages and/or costs against either of the above if this proves to be untrue.

7. Cancellation and postponement

If you cancel this contract we are going to charge you the order processing fee in the amount equal to the amount you’ve paid as a booking deposit.

You can re-book the collection of your goods for another agreed with us date free of charge only if you notify us more than 48 hours prior to the originally agreed removal date.

The ‘agreed removal date’ is considered to be 00:01 am on the date arranged between you and MyCheapRemovals Ltd. for your move.

In the event that customer indecisiveness, cancellation, or any changes made by the customer after the final agreement lead to additional costs for MyCheapRemovals Ltd., the customer shall be fully responsible for covering these additional expenses. This includes but is not limited to, costs incurred from reallocating resources, additional labor, storage, and transportation fees that exceed the initial agreement.

To minimize such occurrences, customers are encouraged to finalize their decisions and communicate any changes or cancellations to MyCheapRemovals Ltd. as early as possible. If additional costs are incurred, an itemized invoice outlining these expenses will be provided to the customer. Payment of these additional costs is required within a specified timeframe as outlined in the invoice.

8. Claims

In order to recover under this insurance You must have an insurable interest in the subject matter insured at the time of the loss and accept the Excess for which you are responsible under this Policy. You must be informed You shall be entitled to recover for insured loss occurring during the period covered by this insurance, notwithstanding that the loss occurred before the contract of insurance was concluded unless the Assured were aware of the loss and the Underwriters were not. Where, as a result of the operation of a risk covered by this insurance, the insured transit is terminated at a place other than that to which the subject-matter is covered under this insurance, the Underwriters will reimburse You for any extra charges properly and reasonably incurred in unloading, storing and forwarding the subject-matter to the destination to which it is insured hereunder.

No claim for Constructive Total Loss shall be recoverable hereunder unless the subject-matter insured is reasonably abandoned either on account of its actual total loss appearing to be unavoidable or because the cost of recovering, reconditioning and forwarding the subject matter to the destination to which it is insured would exceed its value on arrival. If any Increased Value insurance is effected by the Assured on the cargo insured herein the agreed value of the cargo shall be deemed to be increased to the total amount insured under this insurance and all Increased Value insurances covering the loss, and liability under this insurance shall be in such proportion as the sum insured herein bears to such total amount insured. In the event of a claim, the Assured shall provide the underwriters with evidence of the amounts insured under all other insurances.

Where this insurance is on Increased Value the following clause shall apply: The agreed value of the cargo shall be deemed to be equal to the total amount insured under the primary insurance and all Increased Value insurances covering the loss and effected on the cargo by the Assured, and liability under this insurance shall be in such proportions as the sum insured herein bears to such total amount insured. In the event of claim, the Assured shall provide the Underwriters with evidence of the amounts insured
under all other insurances.

Minimising Losses

It is Your duty and Your servants and agents in respect of loss recoverable hereunder to take such measures as may be reasonable for averting or minimising such loss and to ensure that all rights against carriers, bailees or other third parties are properly preserved and exercised and the Underwriters will, in addition to any loss recoverable hereunder, reimburse the Assured for any charges properly and reasonably incurred in pursuance of these duties.

Measures taken by the Assured or the Underwriters with the object of saving, protecting or recovering the subject-matter insured shall not be considered as a waiver or acceptance of abandonment or otherwise prejudice the rights of either party.

Avoidance of delay

It is a condition of this insurance that the Assured shall act with reasonable despatch in all circumstances within their control.

9. Delays in Transit

(a) Estimated Times: The Company endeavours to adhere to scheduled arrival and departure times for all shipments, which are provided as estimates only. These timeframes are based on conditions and circumstances known at the time of scheduling.

(b) Unforeseen Circumstances: The Customer acknowledges that transit times may be affected and extended by various unforeseen circumstances beyond the control of the Company, including but not limited to adverse weather conditions, mechanical failures, customs and immigration inspections, global or local health crises, operational disruptions, and traffic conditions.

(c) Commitment to Communication: In the event of a delay, the Company commits to notify the Customer as soon as reasonably possible, providing updates and revised estimates for delivery.

(d) No Liability for Delay: While the Company aims to deliver goods within three (3) days or the equivalent hours as initially estimated, it shall not be liable for any loss, damage, or additional costs incurred by the Customer as a result of delays caused by unforeseen circumstances.

(e) Advisory: Customers are advised to consider potential delays when planning shipments and may wish to make provisions for any urgent or time-sensitive requirements.

(f) Assistance in Delay: The Company will make all reasonable efforts to assist the Customer in mitigating the effects of any delay, including but not limited to rearranging delivery schedules or providing alternative solutions where feasible.

10. Damage to premises

We shall only be liable for damage to premises caused by the driver carrying your items for removal without assistance. Any damages to premises must be photographed together with the driver.

11. Pricing Policy

Please note that the prices listed on our website are for reference purposes only and were valid as of [last update date]. These prices are not automatically generated and should be considered as a guide to help you estimate the potential cost of your removal services. Due to the dynamic nature of our business and fluctuations in various cost factors, prices may change over time and may not be up to date.

For accurate and up-to-date pricing, we strongly encourage all customers to use our quotation system. The only valid price for your specific removal services will be the one provided through our official quotation system after submitting your detailed requirements. By using our website and services, you acknowledge and agree that the prices listed on the website are indicative and the final price will be confirmed during the quotation process.

12. The whole agreement

These Terms and Conditions MyCheapRemovals, together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these Terms and Conditions MyCheapRemovals, such variation should be confirmed in writing. Any variation however agreed, shall never invalidate the remainder of these terms and conditions.